Dear all,


As we move forward towards the potential national "re-opening" of July 19 2021, we have been cautiously relaxing our visiting policy in line with Government guidance. The improved weather also gives residents, friends and families more opportunity to meet outdoors and enjoy the fine weather while still remaining safe. We hope everyone is keeping safe and well in these challenges times.


Best Wishes,


All at Greensleeves





Dear all,


We understand that the last few weeks have been challenging for all concerned.


Residents, staff, family and friends, and the wider community have all been impacted by the efforts to minimise the risk of Covid-19 for all of us here in Southampton.


At Greensleeves we have tried to balance the need for interaction and support, against the risk to our residents of falling ill from this virus.


We hope that we will eventually be able to resume regular visits for friends and family to the home, but we will of course prioritise safety first.


Thanks for all of your patience and support.




We are pleased to announce that following their recent inspection, the CQC (Care Quality Commission) has awarded Greensleeves a rating of "Good" in all 5 areas: Safe, Effective, Caring, Responsive and Well-Led. Highlights from the report include:


  • "People lived in a comfortable and homely environment. There were strong relationships between people and staff. This created a relaxed atmosphere where people enjoyed spending time together."


  • "The atmosphere at the home was lively and sociable, with staff engaging people with light hearted chat and humour."


  • "Staff were caring and attentive, treating people with dignity and respect."


  • "People felt safe living at the service. Comments included, "Yeah, I feel safe, no trouble", and, "I am quite happy here, the girls [staff] are looking after us, the girls are nice to us."


Additionally:


  • "People were treated with dignity and respect. Staff spoke to people in a kind and unhurried manner."


  • "Staff knew the people they cared for, including their preferences, personal histories and routines."



  • "Staff understood people's preferences and were responsive to their needs. They understood when people required encouragement and how to motivate them, keeping people active and engaged in their daily routines."


  • "The registered manager was a positive role model to staff. They had a good understanding of people's needs and were practically involved in the day to day running of the home."


Well done to the whole team!