Greensleeves Receives All "GOOD" Rating from the CQC



We are pleased to announce that following their recent inspection, the CQC (Care Quality Commission) has awarded Greensleeves a rating of "Good" in all 5 areas: Safe, Effective, Caring, Responsive and Well-Led. Highlights from the report include:


  • "People lived in a comfortable and homely environment. There were strong relationships between people and staff. This created a relaxed atmosphere where people enjoyed spending time together."


  • "The atmosphere at the home was lively and sociable, with staff engaging people with light hearted chat and humour."


  • "Staff were caring and attentive, treating people with dignity and respect."


  • "People felt safe living at the service. Comments included, "Yeah, I feel safe, no trouble", and, "I am quite happy here, the girls [staff] are looking after us, the girls are nice to us."


Additionally:


  • "People were treated with dignity and respect. Staff spoke to people in a kind and unhurried manner."


  • "Staff knew the people they cared for, including their preferences, personal histories and routines."



  • "Staff understood people's preferences and were responsive to their needs. They understood when people required encouragement and how to motivate them, keeping people active and engaged in their daily routines."


  • "The registered manager was a positive role model to staff. They had a good understanding of people's needs and were practically involved in the day to day running of the home."


Well done to the whole team!


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Dear all, We understand that the last few weeks have been challenging for all concerned. Residents, staff, family and friends, and the wider community have all been impacted by the efforts to minimise