Dear Friends and Family,

In light of the on-going pandemic and the higher COVID-19 transmission rates currently, we fully understand the difficulties and frustration faced for those not able to see their loved ones as normal.


Below is the latest situation at the home regarding visits. We hope to be able to return to normal fully in the coming weeks and months once the pandemic eases. Your safety and that of our residents and staff is of utmost importance to us.

Best Wishes,

The Team at Greensleeves Residential Care Home

Visiting Policy incl. Covid-19
Greensleeves Residential Care Home


Last revised date: 21/06/2021                                                                                              Review date: On-going


Visiting is an essential part of any care home’s life, and our home further recognises the difficulties faced by residents and their loved ones with reduced social contact. Indoor social visiting is now permitted as below in line with Government guidance:


  • 5 nominated visitors per resident may visit inside the home. A maximum of 2 visitors will be allowed at any one time or on any given day.


  • The visits will need to be pre-booked. Ad hoc visits are unfortunately not possible at this time.


  • The visitor will need to take a rapid lateral flow test for Covid-19, and test negative before entering (30 minute wait time required for the test to complete).


  • Visits will take place in a dedicated, partitioned area with ventilation (only to be used by one resident at a time) with cleaning between visits.


  • Please try to avoid or minimise any physical contact, bearing in mind that contact increases the risk of transmission. Please social distance with your loved one for their safety and yours. Government guidance advises against hugging.


  • The visitor must wear appropriate PPE throughout the visit (at a minimum, fluid-repellent (type IIR) surgical mask provided by the home), use hand sanitiser thoroughly or wash their hands for 20 seconds on entering (the home further provides gloves and aprons), and follow the clearly displayed infection control instructions at the home.


  • To minimise risk we ask for indoor visits once a week at maximum, limited to 30 minutes at a time

  • These limits not applicable for outdoor or window visits (see later).



  • For safety, please avoid contact with anyone else on the premises during your visit and minimise contact with staff. Conversations with staff can be done by telephone in advance, or after the visit.


  • The visitor will be screened for symptoms of potential Covid-19 before entering. We also cannot admit anyone who has;


- tested positive for COVID-19 in the last 10 days

- is currently experiencing, or first experienced, coronavirus symptoms in the last 10 days

- is a household contact of a case, or who has been advised to self-isolate by NHS Test and Trace

- is in a relevant quarantine period following return from travel.


  • For any gifts/other items you wish to bring on-site, please confirm these in advance with the home as they will need to be considered for infection risk/cleaning.


The home also realises that "one size does not fit all” and further permits the following to enable visiting:


  • The above requirements will be relaxed in an End of Life Care situation.


  • We continue to offer outdoor or ‘window’ visits on-site: visits need to be booked in advance to avoid any visitor overlap, but these allow the resident to have more than just the nominated visitors, and increase frequency/duration of visits. 2 metre social distancing will still be required for outdoor visits (but not for window visits), PPE and lateral flow testing may be required where risks are asssessed as high.


  • We continue to support the frequent use of video calling (incl. Microsoft Teams, Zoom, Skype and WhatsApp video) to help residents, friends and families maintain social contact.


  • Essential care givers: where close contact personal care from a loved one is critical for the resident’simmediate health and wellbeing, a risk-assessed relaxation of the distancing/frequency/timing requirements outlined here can be considered, provided appropriate (higher) levels of PPE and infection control are in place.


  • In the event of the resident being unsettled due to safety measures in place (e.g. wearing of PPE), the home can consider alternative measures (e.g. visors) only on an individually-assessed basis, and only if the visitor is willing to agree significant other additional risk-reduction measures.


  • The needs of individuals must be balanced against the broader safety of other residents and staff. The home will continue to inform and consult directly with residents, their family and representatives on an on-going basis regarding visits, treat each resident individually, and the framework of the Mental Capacity Act 2005 (MCA) continues to apply in the pandemic.



Please note: In the event of a Covid-19 outbreak at the home, visits will be restricted to essential health and safety needs only, or an End Of Life Care situation.