Dear Friends and Family,

In light of the on-going pandemic and COVID-19 transmission rates, we fully understand the difficulties and frustration faced for those who have not been able to visit their loved ones as normal.


Below is the latest situation at the home regarding visits. We have been able to relax restrictions since August 2021 in line with Government guidance. Your safety and that of our residents and staff is of utmost importance to us.

Best Wishes,

The Team at Greensleeves Residential Care Home

Visiting Policy incl. Covid-19
Greensleeves Residential Care Home


Last revised date: 25/11/2021                                                                                              Review date: On-going


Visiting is an essential part of any care home’s life, and our home further recognises the difficulties faced by residents and their loved ones with reduced social contact. Indoor social visiting is now permitted as below in line with Government guidance:


  • there is no longer a restriction on the number of "nominated" (i.e. named) visitors per resident who may visit inside the home. For the safety of the home and its residents however, we would request a maximum of 2 visitors indoors at any one time, unless in exceptional circumstances and as agreed prior with the home management.

  • It is strongly recommended by the UK Government that visitors receive 2 doses of a Covid-19 vaccine before conducting any care home visit indoors and we would strongly urge visitors to follow such guidance.


  • The visits will need to be pre-booked. Ad hoc visits are unfortunately not possible, to ensure Covid safety and reduced overlap risk between different residents and their visitors.


  • Every visitor will need to take a rapid lateral flow test for Covid-19, and test negative before entering (30 minute wait time required for the test to complete). By prior agreement with the care home, a negative lateral flow test taken on the same day itself may be acceptable in lieu of the on-site test.


  • Visits will take place in a dedicated, partitioned area with ventilation (only to be used by one resident at a time) with cleaning between visits.


  • Please try to avoid, or minimise any physical contact, bearing in mind that contact increases the risk of transmission. Please try to social distance with your loved one, for their safety and yours. Government guidance notes hugging and closer physical contact as significantly higher risk.


  • The visitor must wear appropriate PPE throughout the visit (at a minimum, fluid-repellent (type IIR) surgical mask provided by the home), use hand sanitiser thoroughly/wash their hands for 20 seconds on entering (the home further provides gloves and aprons if needed), and follow the displayed infection control instructions at the home.


  • To minimise risk we ask for indoor visits once a week at maximum per visitor, limited to 30 minutes at a time, unless in special circumstances and as agreed prior with the management.

  • These limits are not applicable for outdoor or window visits (see later).



  • For safety, please avoid contact with anyone else on the premises during your visit and minimise contact with staff. Conversations with staff can be done by telephone in advance, or after the visit.


  • The visitor will be screened for symptoms of potential Covid-19 before entering. We also cannot admit anyone who has;


- tested positive for COVID-19 in the last 10 days

- is currently experiencing, or first experienced, coronavirus symptoms in the last 10 days

- is a household contact of a case, or who has been advised to self-isolate by NHS Test and Trace

- is in a relevant quarantine period following return from travel.


  • For any gifts/other items you wish to bring on-site, please confirm these in advance with the home as they will need to be considered for infection risk/cleaning.


The home also realises that "one size does not fit all” and further offers the following to enable visiting:


  • The above requirements will be relaxed in an End of Life Care situation.


  • We continue to offer outdoor or ‘window’ visits on-site: visits need to be booked in advance to avoid any visitor overlap, but these allow the resident to have more than just the named visitors, and increase frequency/duration of visits. 2 metre social distancing will still be required for outdoor visits (but not for window visits). PPE and lateral flow testing may still be required, but only if the risks are assessed as higher/social distancing is not possible.


  • We continue to support the frequent use of video calling (incl. Microsoft Teams, Zoom, Skype and WhatsApp video) to help residents, friends and families maintain social contact.


  • Essential care givers: where close contact personal care from a loved one is critical for the resident’s immediate health and wellbeing, a risk-assessed relaxation of the distancing/frequency/timing requirements outlined here can be considered, provided appropriate (higher) levels of PPE and infection control are in place. The essential care giver would be enabled to visit in all circumstances, including if the care home is in outbreak. However they should not visit if they or the resident they visit are COVID-positive, or if the essential care giver is not fully vaccinated and is notified that they are a close contact of someone who is COVID-positive.


  • In the event of the resident being unsettled due to safety measures in place (e.g. wearing of PPE), the home can consider alternative measures (e.g. visors) only on an individually-assessed basis, and only if the visitor is willing to agree significant other additional risk-reduction measures.


  • The needs of individuals must be balanced against the broader safety of other residents and staff. The home will continue to inform and consult directly with residents, their family and representatives on an on-going basis regarding visits, treat each resident individually, and the framework of the Mental Capacity Act 2005 (MCA) continues to apply in the pandemic.



Please note: In the event of a Covid-19 outbreak at the home, visits will be restricted to essential health and safety needs only, or an End Of Life Care situation.